Customer service. Attention to detail. Personal care.
It is for these reasons and more that large companies have been switching to Bostec — including one major company just recently — to manage their workplace drug and alcohol programs.
The COVID-19 pandemic has been difficult for companies across the spectrum of the economy. One thing we’ve learned, though, is that good service is a hallmark of many of the businesses that have thrived during the past year. As a service-oriented third-party administrator, Bostec has worked closely with companies to meet their needs throughout COVID-19.
For many essential companies, persevering through the pandemic has meant maintaining normal operations despite the difficulties. Bostec, with headquarters in Lynden but service throughout Washington state and into the wider Pacific Northwest, has strived for the past year to assist companies in fulfilling critical drug and alcohol testing obligations.
“In the midst of the COVID journey, we did not fold our tent,” says Rich Bosman, founder and CEO of Bostec. “We continued to work with companies as they persevered through it and are now back and going strong. Sometimes there were only one or two people a day who came through the door, but we remained open.”
With COVID-19 restrictions being lifted and companies enjoying expanded operations, Bostec has been gearing up to provide the added service the revived economy is requiring.
Bostec has a network of collection sites throughout Washington state and beyond. Through that network, Bostec can service companies with multiple locations — some local, some national — or that don’t even operate in Washington state but that are looking for a smaller service provider with specialized care and attention.
One large organization recently switched to Bostec from a third-party administrator in Seattle, opting for better service and personalized care.
“When companies call, 90% of the time we answer the phone,” Bosman says. “They appreciate that.”
Altogether, Bostec works with more than 200 companies to provide workplace drug testing services. Among our areas of expertise is compliance with federal Department of Transportation testing guidelines, including sample collection, random testing and other DOT mandates. We also consult on workplace policies to help businesses find the right stance on drugs and alcohol.
For information about how Bostec might be able to help your company, give us a call at 1-888-431-0922 or visit us online at https://bostec.com/.